Your Business,
Fully Supported.
From help desk to cybersecurity, cloud to compliance — we handle your entire IT operation so you can focus on what matters most: growing your business. UK-based engineers available 24/7/365.
Complete IT Solutions for Modern Business
From reactive break-fix to proactive managed services, we provide end-to-end IT that keeps your business running smoothly, securely, and efficiently.
Managed IT Support
Full-service help desk and infrastructure management, available around the clock. We handle everything from password resets to server migrations.
- 24/7 UK-based service desk
- Real-time system monitoring & automated alerting
- Remote support with optional on-site visits
- Patch management & software deployment
- Monthly performance dashboards
Cybersecurity
Multi-layered protection against ransomware, phishing, and zero-day threats. Stay compliant with GDPR, Cyber Essentials, and ISO 27001.
- Endpoint Detection & Response (EDR/SIEM)
- Advanced email filtering & anti-phishing
- Regular penetration testing & vulnerability scans
- Staff security awareness training programmes
- GDPR, Cyber Essentials & ISO 27001 readiness
Cloud & Microsoft 365
Seamless cloud adoption — from migration and licensing to ongoing optimisation of Azure, Microsoft 365, Teams, and SharePoint environments.
- Microsoft 365 migration, setup & governance
- Azure Virtual Desktop & Windows 365
- SharePoint Online & Teams deployment
- Cloud backup with geo-redundant storage
- License optimisation & cost management
Network & Infrastructure
From structured cabling to SD-WAN and Wi-Fi 6 — we design, deploy, and continuously manage your entire network backbone.
- Network design, architecture & audits
- Wi-Fi 6 surveys & wireless deployment
- Firewall, VPN & SD-WAN configuration
- Switch & VLAN management
- Bandwidth monitoring & QoS tuning
Backup & Disaster Recovery
Protect your critical data with automated, tested backup strategies. If disaster strikes, we'll have you back online within your defined RTO.
- Automated daily backups (on-site + cloud)
- Immutable, ransomware-proof storage
- Disaster Recovery runbooks with regular testing
- Granular file & application-level restore
- RTO/RPO customised to your business needs
IT Consulting & vCIO
Strategic technology leadership without the full-time salary. Align your IT spend with business goals through expert advisory and roadmapping.
- Virtual CIO (vCIO) advisory service
- Technology audits & gap analysis
- Digital transformation roadmaps
- IT budgeting, procurement & vendor management
- Board-level reporting & strategy sessions
Trusted Across Every Sector
Our solutions adapt to your industry's specific compliance, security, and operational needs.
Financial Services
FCA-compliant IT infrastructure, secure trader workstations, data encryption at rest and in transit, regulatory audit readiness, and business continuity planning for brokerages, wealth managers, and fintech firms.
Legal
Case and practice management hosting, secure encrypted client portals, eDiscovery infrastructure, SRA-compliant data handling, and multi-factor authentication for fee earners and support staff.
Healthcare
NHS DSP Toolkit alignment, patient data protection and IG compliance, clinical system support (EMIS, SystmOne), secure remote access for community practitioners, and GDPR-compliant backup strategies.
Professional Services
Scalable IT for accountancy, architecture, engineering, and recruitment firms. Document management, collaboration suites, secure file sharing, and remote desktop access for hybrid and field-based teams.
Manufacturing
OT/IT convergence strategies, factory floor wireless coverage, ERP/MRP system hosting, industrial IoT connectivity, air-gapped backup environments, and ruggedised endpoint management.
Retail & Hospitality
POS system deployment and management, PCI-DSS compliance, guest Wi-Fi with captive portals, multi-site SD-WAN connectivity, stock management system integration, and seasonal scaling support.
Onboarding That's Effortless
A decade of experience has refined our process into four seamless stages — designed to minimise disruption and deliver value from day one.
Discovery & Audit
We map your entire IT estate — devices, users, licences, network topology, and critical applications. We interview key stakeholders to understand pain points, compliance obligations, and growth plans. You'll receive a comprehensive IT health report within 5 business days.
Design & Proposal
Based on the audit findings, we design a tailored roadmap with clear priorities, timelines, and fixed-price deliverables. No hidden costs, no unnecessary upsells — just the right solution for your business at the right price.
Deploy & Migrate
Our engineers deploy solutions using battle-tested frameworks with zero-downtime migrations. Your staff are fully trained before we hand over the keys. You'll have direct access to our service desk from the moment deployment begins.
Monitor & Optimise
We don't disappear after go-live. Our team continuously monitors your environment, patches vulnerabilities, tunes performance, and provides monthly reports. Quarterly business reviews ensure your IT stays aligned with your evolving goals.
Partners in Your Growth
Pixel Point Services was founded to bridge the gap between enterprise-grade IT and the businesses that need it most. We don't just fix what's broken — we build systems that prevent problems before they happen.
Over the past decade, we've grown from a two-person operation into a team of 25+ certified engineers serving over 200 organisations across the UK. Our clients range from 5-person startups to 500-seat professional services firms, each receiving the same commitment to excellence, transparency, and responsive support.
100% UK-Based Team
No outsourced call centres — every engineer works from our UK offices and understands local business culture.
Certified & Accredited
Microsoft Gold Partner, Cisco Certified, Cyber Essentials Plus, CompTIA Security+, and ISO 27001 aligned.
Flexible, Transparent Pricing
Per-user or per-device monthly agreements with zero lock-in. We earn your business every single month — no contracts, no surprises.
Proven Track Record
200+ active clients, 99.9% uptime SLA achievement, and a 98% client retention rate over 10 years.
Excellence
What Sets Us Apart
Every MSP promises great service — here's what makes Pixel Point different.
No Outsourced Support
Every engineer answering your call is based in our UK office, fully trained on your environment. You'll never speak to a scripted offshore agent.
Fixed-Price, No Surprises
We quote fixed monthly fees based on your user count or device count. Project work is scoped and priced upfront. No hourly billing surprises.
15-Minute Response SLA
Our average first-response time is under 15 minutes during business hours. Critical incidents are escalated immediately — not queued in a ticketing void.
Security-First Mindset
Every client onboarded undergoes a security baseline assessment. We deploy MFA, conditional access policies, and EDR as standard — not as upsells.
Quarterly Business Reviews
We sit down with you every quarter to review performance against SLAs, discuss upcoming projects, and align IT spend with your strategic goals.
Vendor-Agnostic Advice
We're not tied to specific vendors or platforms. We recommend the best-fit solution for your needs — even if that means a technology we don't resell ourselves.
Platforms We Specialise In
We hold certifications across the industry's leading platforms. Whatever your stack, we've got the expertise.
Frequently Asked Questions
Quick answers to the questions we hear most often from prospective clients.
How quickly can you onboard our business?
Most clients are fully onboarded within 5-10 business days. We begin with an audit of your environment, deploy our monitoring and security tooling, and provide staff training — all with zero downtime to your operations.
What size businesses do you support?
We work with organisations from 5 to 500+ users. Our per-user pricing model scales with you, and our service level remains consistent regardless of your size. Every client gets direct access to senior engineers.
Do you require long-term contracts?
No. We operate on a rolling monthly basis with a 30-day notice period. We believe in earning your business every month. Most clients stay with us for years by choice, not by contractual obligation.
What's included in your monthly fee?
Our core package includes unlimited remote support, 24/7 monitoring, patch management, antivirus/EDR, MFA enforcement, Microsoft 365 management, and quarterly business reviews. Project work, hardware procurement, and on-site visits are scoped and priced separately.
Can you work alongside our existing IT team?
Absolutely. We offer co-managed IT where we partner with your internal team — handling security, monitoring, and escalations while your staff focuses on day-to-day operations and strategic projects.
How do you handle out-of-hours emergencies?
All our managed clients have access to 24/7 emergency support. Critical incidents trigger immediate pager alerts to our on-call senior engineering team. Our average out-of-hours response time is under 30 minutes.
What security certifications do you hold?
We are Cyber Essentials Plus certified, ISO 27001 aligned, and our engineers hold Microsoft Gold Partner, Cisco, CompTIA Security+, CISSP, and CEH credentials. We undergo annual external penetration testing and security audits.
How do you handle hardware procurement?
We source hardware from tier-1 distributors at competitive pricing and pass the savings directly to you. We handle the entire lifecycle — specification, ordering, delivery, installation, and disposal. We never mark up hardware without your prior approval.
Can you support remote and hybrid workers?
Yes — this is one of our core strengths. We deploy Azure Virtual Desktop, Windows 365 Cloud PCs, and VPN solutions that give your team secure access to all corporate resources from anywhere. We also manage device provisioning, patching, and compliance for remote endpoints.
What happens if we want to leave?
We provide a comprehensive offboarding pack including all documentation, credentials, licensing information, and network diagrams. We work alongside your new provider for a 30-day handover period at no additional cost. We believe in professional exits — though most clients never need one.
Do you offer Cyber Essentials certification assistance?
Absolutely. We guide clients through the entire Cyber Essentials and Cyber Essentials Plus certification process — from initial gap analysis and remediation to the final IASME assessment. Many of our clients achieve certification within 4-6 weeks with our support.
How do you protect against ransomware specifically?
Our multi-layered approach includes: EDR/XDR on all endpoints, advanced email filtering with sandboxing, regular phishing simulations and staff training, network segmentation, immutable off-site backups with air-gapped copies, and a documented incident response plan tested quarterly.
What's the difference between your service and an in-house IT hire?
A single IT manager costs £35K-£50K plus benefits, works 40 hours a week, takes holiday, and has limited expertise breadth. Our team gives you 25+ certified engineers covering every IT discipline, available 24/7/365, for a fraction of the cost. Plus you get enterprise-grade tooling included.
What Our Clients Say
Over 200 businesses trust us with their IT. Here's what a few of them have to say.
"Pixel Point Services completely transformed our IT infrastructure. We went from constant downtime and frustrated staff to near-zero issues and a team that can actually work productively. Their 15-minute response time is not marketing — it's real."
"Migrating 80 users to Microsoft 365 could have been a nightmare, but Pixel Point planned it meticulously and executed over a weekend. Zero data loss, zero downtime. Our COO couldn't believe how smooth it was. We've recommended them to three other firms."
"We suffered a ransomware attack on a Friday afternoon. Pixel Point had our critical systems restored from immutable backups by Saturday morning. Their incident response was flawless. We've since upgraded to their full cybersecurity suite and sleep much better at night."
"As a growing law firm, data security and client confidentiality are non-negotiable. Pixel Point implemented a zero-trust architecture, MFA enforcement, and encrypted client portals that exceeded our compliance requirements. Their understanding of legal sector IT is outstanding."
"We run a multi-site manufacturing operation and our previous MSP couldn't handle the complexity of OT/IT convergence. Pixel Point redesigned our entire network, deployed SD-WAN across four sites, and our production line connectivity has never been better. Downtime is practically zero."
"As a GP surgery group, patient data protection is our number one concern. Pixel Point helped us achieve NHS DSP Toolkit compliance, migrated us to a secure cloud-hosted clinical system, and trained all 45 staff on phishing awareness. The NHS auditors were genuinely impressed with our security posture during the last inspection."
"I can't overstate how refreshing it is to deal with an MSP that actually picks up the phone. No IVR maze, no ticket queues — you call, a real engineer answers, and they know our environment. My team's productivity has noticeably improved since we switched. Best IT decision we've made in a decade."
"We needed Cyber Essentials Plus certification to bid on a government contract. Pixel Point audited our setup, remediated 27 findings in two weeks, and we passed first time. We won the contract. They literally paid for themselves within the first month."
"Our previous IT provider was reactive at best — we'd log a ticket and wait hours. Pixel Point is completely different. They flagged a failing RAID array during routine monitoring and replaced it before it failed. We didn't even know there was a problem. That's the kind of proactive service that saves businesses real money."
Ready to Take Your IT to the Next Level?
Book a free, no-obligation consultation with a senior engineer. We'll review your current setup, identify quick wins, and outline a clear IT roadmap — entirely free of charge. Whether you're looking to replace an underperforming MSP, strengthen your security posture, or plan a cloud migration, we'd love to talk.
Let's Start a Conversation
Ready to upgrade your IT? Fill in the form and we'll get back to you within one business hour — or pick up the phone and speak to an engineer right now.
Contact Details
We typically respond within 15 minutes during business hours. Emergency support is available 24/7/365 for contracted clients.
Phone
+447707809824Office
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Working Hours
Mon-Fri: 8:00 AM - 6:00 PM
Emergency support: 24/7/365